These are the terms and conditions for:
This agreement sets forth legally binding terms for your use of 10MT. By registering and using the application and website, you agree to be bound by this agreement. If you do not accept the terms of this agreement, you should not download the application and discontinue use of the service immediately. We may modify this agreement from time to time, and such modification shall be effective upon its posting on 10MT. You agree to be bound by any modification to this terms and conditions when you use 10MT after any such modification is posted; it is therefore important that you review this agreement regularly. You represent and warrant that all registration information you submit is accurate and truthful; and that your use of the platform does not violate any applicable law or regulation. 10MT may, in its sole discretion, refuse to offer the services to any entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the platform is revoked in such jurisdictions.
You may use the services only if you can form a binding contract with 10MT, and only in compliance with these terms and all applicable local, state, national, and international laws, rules, and regulations. The use of this website and the application by children under 13 years of age must be supervised. Children under the age of 13 must be given appropriate guidance in the use of our platform and services. It is the responsibility of parents and legal guardians to determine whether any of the content and/or services are appropriate for their child. By registering and using the application and website, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.
If you wish to register and engage 10MT tutors (“Tutors”) through our video chat (“Tele-consultation”) service, you must read this agreement and indicate your acceptance during the registration process. In consideration of your use of the service, you represent that you are of legal age to form a binding contract under the laws of Singapore or another applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form available on 10MT (b) maintain and promptly update your registration data to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 10MT reserves the right to suspend or terminate your account and refuse any and all current or future use of the service (or any portion thereof) at any time. While 10MT diligently scrutinizes the identity and qualification of each of its Tutors, 10MT cannot and does not represent, warrant or guarantee the truthfulness or accuracy of the credentials or identities of Tutors and information provided by the Tutors. You acknowledge that 10MT shall not be liable for any loss or damage caused by your reliance on and use of any information or content obtained from its Tutors, and the use of the term “Tutor” by 10MT and on the website is only intended to describe a user who provides the Tele-consultation service, and does not guarantee any particular level of expertise of the user. You further represent, warrant/undertake that:
1. Your use of the service is, unless otherwise allowed by 10MT, for your own sole, personal use or, where permitted, for the use of another person, in which case you shall assume primary responsibility of that person;
2. You shall not contact the Tutors for purposes other than the service;
3. Where applicable, you will not create or compile, directly or indirectly, any collection, compilation or other directory from any content displayed on the application or website except for your personal, non-commercial use;
4. Where applicable, you will not copy any content displayed through the application or website, including any third-party product content and reviews, for republication in any format or media;
5. You acknowledge and agree that only one (1) account can be registered on one device;
6. You agree that 10MT may, based on its sole discretion, consider an account to be dormant if there has been no transaction made by you on your user account for a period of six (6) months from the last date of transaction and deactivate or restrict access to your user account.
If you wish to become a Tutor, you must read this agreement and indicate your acceptance during the registration process, in order to provide Tele-consultation service on 10MT. In consideration of your use of the service as a Tutor and to provide Tele-consultation service to registered Users of 10MT, you represent that you are of legal age to form a binding contract under the laws of Singapore or another applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form available on 10MT and (b) maintain and promptly update your registration data to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, 10MT reserves the right to suspend or terminate your account and refuse any and all current or future use of the service (or any portion thereof) at any time. You further represent, warrant/undertake that:
1. Where applicable, you must possess a certificate or license from a relevant institution or authority to competently provide the Tele-consultation service required by the User;
2. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any loss or damage including, but not limited to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the service provided by you;
3. You shall not contact Users for purposes other than in connection with the service;
4. You shall not reverse look-up, trace or seek to trace any information on any other user of the application, or any other customer of 10MT, including without limitation any user account not owned by you, to its source, or exploit the application or any service or information made available or offered by or through the application, in any way where the purpose is to reveal any information, including but shall not be limited to personal identification information, other than your own information, as provided for by the application;
5. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to this Terms and Conditions; and
6. You agree that you are forbidden from giving out coupons and suggesting any other form of discounts to the Users. You are strictly forbidden to use the service for other purposes such as but not limited to data mining of 10MT’s information or information related to the application or the service. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and 10MT reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any person, whether natural or artificial, directing or instructing you, in the event you use the service other than for the purpose for which it is intended to be used.
The access to the application will be done by OTP authentication through the mobile phone, you are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify 10MT of any unauthorized use of your account or any other breach of security, and (b) ensure that you log out from your account at the end of each session. You may never use another user’s account without prior authorization from 10MT. 10MT will not be liable for any loss or damage arising from your failure to comply with this agreement. By providing 10MT with your email address and/or mobile number, you consent to our use of such contact information to send you notices regarding the service, including those required by law, in lieu of ordinary mail. We may also use the information to send you other messages, such as changes to service features and special offers. If you do not wish to receive such messages, you may opt-out of receiving them via the contact information. Opting out may prevent you from receiving emails about updates, upgrades or offers.
The users may terminate their accounts any time, for any reason, by following the instructions on 10MT. That termination will only result in the deletion of the account and the deletion of all the personal data granted to 10MT.
10MT reserves the right to terminate your account or your access immediately, with or without notice to you, and without liability to you, if 10MT believes that you have breached any of these terms, furnished 10MT with false or misleading information, or interfered with use of the website or the service by others.
All payments to 10MT are handled securely. Services will be paid through “Stripe” (credit card), “PayPal” (e-wallet) and/or other payment options, including bank transfer.
1. Payment Terms for Users:
Payment will be debited from your credit card, debit card, bank account or PayPal account, immediately on you placing the order or upon completion of the Tele-consultation session. Upon processing a transaction, we will issue you with an electronic transaction receipt which will be sent to the email address you provide and/or placed in your account’s transaction history.
Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the services. 10MT reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the services.
2. Payment Terms for Tutors:
You acknowledge and confirm that 10MT may administer and act as your collection agent to pay to you the total amount of fees due to you in respect of your provision of the Tele-consultation service, less applicable charges levied by 10MT (“Service Fee”).
10MT retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the User have breached any of this Terms and Conditions. In such an event, you shall not hold 10MT liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.
10MT may, at its sole discretion, make promotional offers with different features and different rates on the services to any of the Users whereby these promotional offers shall accordingly be honored by you. 10MT may change the Service Fee at any time at its sole discretion.
Your accumulated earnings each month will be displayed on the application or website, and transferred to your designated bank account on the first week of the succeeding month (“Payout Period”). 10MT may change the Payout Period at any time at its sole discretion. 10MT also reserves the right to make such deductions from the earnings as are provided for in these Terms and Conditions, as are authorized by you, or as are notified to you via the application.
1. Cancellation Terms for Users:
a. You may cancel your request any time before you commence a Tele-consultation session with the Tutor that has been matched with you by 10MT.
b. If the session is to take place on a specific date and time, as agreed between you and the Tutor on 10MT (“Scheduled”), it cannot be cancelled.
c. If you do not show up during a session, you will still be charged for the first 10 minutes of that session (“Cancellation Fee”), or such other Cancellation Fee as 10MT may notify from time to time via the service.
d. If you feel you were incorrectly charged a Cancellation Fee, you may contact us through the 10MT application or website for assistance. 10MT reserves its absolute discretion to any refunds to you and such refunds may be credited to the payment card you used, or by such other method as is deemed reasonable by 10MT.
2. Cancellation Terms for Tutors:
a. The Users rely on you for provision of the Tele-consultation service. You agree that frequent declination of the Users’ bookings will impair the Users’ experience and negatively impact the reputation and branding of 10MT.
b. To uphold the highest standard of our services, a booking cannot be cancelled once it is confirmed by you and the User. Any no-show on your part may be counted in determining if your access to the service will be temporarily restricted or terminated.
Users and Tutors accept and acknowledge that they may be rated by each other in respect of the Tele-consultation services provided, and the associated session may also be recorded for security, performance review and other reasons deemed necessary by 10MT from time to time. Every rating and recording will be automatically logged onto 10MT’s system and 10MT may analyze all ratings and recordings received. 10MT may take all appropriate actions including suspending your use of the service without any notice or compensation to you.
“Third-Party Materials” means any content, images, videos, texts or other material that is owned by a third-party, such as stock images, videos and texts. Such Third-Party Materials are subject to the applicable third-party terms and licenses, and may only be used as permitted by such terms and licenses.
10MT is an online service and tool used for educational and informational purposes only. Any service, content or information provided by 10MT is provided “as is” and should not be considered as professional or expert advice. 10MT will not provide you with any professional advice or service. Any information obtained from 10MT or any of our users is intended to provide a basic knowledge base and a starting point for a given situation. Users are only advisors and do not replace the advice of certified professionals.
10MT does not accept claims of any kind as a result of questions answered by Tutors or information provided by them. The answers and advice provided by Tutors are the sole responsibility of the Tutors and the Users themselves make responsible use of this information.
In addition, we make no representations or warranties about the accuracy, completeness, quality, authenticity, timeliness, or relevancy of the sources relied upon by our Tutors. It is your responsibility to determine whether, how and to what extent your intended use of the information provided by 10MT will be possible in the individual situations in which you intend to use them. Before acting on any information provided by 10MT, you should consider obtaining additional information and professional advice from professionally licensed individuals who are familiar with your local or individual circumstances.
Please note that, medical emergency situations should be dealt with directly by local emergency medical services, through the emergency lines or directly by the emergency services. The 10MT application is not the appropriate venue to deal with such situations.
10MT gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by 10MT as part of the services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the services as provided by 10MT, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission. The user agrees not to use the platform and the services negligently, for fraudulent purposes or in an unlawful manner. Likewise, the user agrees not to partake in any conduct or action that could damage the image, interests or rights of the 10MT application or third-parties.
Users may not resell the services or any portion of the content or the functionality of the platform, to any other party without prior written permission from 10MT, which may be granted or withheld in 10MT sole discretion.
You understand that 10MT and software embodied within 10MT may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by 10MT and/or content providers who provide content to 10MT platform. You may not attempt to override, disable, circumvent or otherwise interfere with any such security components and usage rules embedded into 10MT.
All materials on 10MT, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by 10MT or by third-parties that have licensed or otherwise provided their material to the application and website. You acknowledge and agree that all materials on 10MT are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without 10MT prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize 10MT or any part of the material for any purpose other than its intended purposes is strictly prohibited.
10MT respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any materials provided on or in connection with the 10MT website and application infringe upon your copyright or other intellectual property right, please send the following information to: i. Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the ownership of the work, should be included. ii. A statement specifically identifying the location of the infringing material, with enough detail that 10MT may find it on the 10MT website and application. Please note that it is not sufficient to merely provide a top-level URL. iii. Your name, address, telephone number and e-mail address. iv. A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorized by the owner of the rights, or its agents, or by law. v. A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner’s behalf. vi. An electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest.
Certain features of the application and the website may permit users to upload content, which may be comprised of messages, video, images, text, and others and to publish that user content on the application. You retain any Copyright that you may hold in the user content that you post to the application. Nevertheless, we need certain permission from you in order to publish the content. 10MT is not responsible for the accuracy, safety or legality of user content published in the application. Users are solely and exclusively responsible for their content and the consequences of publishing their content.
By providing user content to or via the service, you grant 10MT a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify for the purpose of formatting for display, and distribute your user content, in whole or in part, in any media formats and through any media channels now known or hereafter developed.
10MT disclaims any and all liability in connection with user content. You are solely responsible for your user content and the consequences of providing user content via the Service. By providing user content via the Service, you affirm, represent, and warrant that: a) You are the creator and owner of the user content, or have the necessary licenses, rights, consents, and permissions to authorize 10MT and users of the Service to use and distribute your user content as necessary to exercise the licenses granted by you in this Section, in the manner contemplated by 10MT, the Service, and these Terms. b) Your user content, and the use of your user content as contemplated by these Terms, does not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; or (iii) cause 10MT to violate any law or regulation. c) Your user content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate. d) Your user content does not and will not contain Hateful Content, a Threat of Physical Harm, or Harassment.
We are under no obligation to edit or control user content that you or other users post or publish, and will not be in any way responsible or liable for user content. 10MT may, however, at any time and without prior notice, screen, remove, edit, or block any user content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the service, you will be exposed to user content from a variety of sources and acknowledge that user content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against 10MT with respect to user content. If notified by a user or content owner that user content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the user content, which we reserve the right to do at any time and without notice. For clarity, 10MT does not permit copyright-infringing activities on the service.
We do not guarantee that the information available on our platform is accurate, complete or updated. The content of this platform is provided for general information and should not be taken as a professional advice. Please consult other more reliable and accurate sources. Any use of the material provided on our platform is at your own risk.
The service may not be used in connection with any commercial purposes, except as specifically approved by 10MT. Unauthorized framing of or linking to any of 10MT is prohibited. Commercial advertisements, affiliate links, and other forms of content without notice and may result in termination of the account.
10MT contains content of third-party licensors to 10MT, which is protected by copyright, trademark, patent, trade secret and other laws. 10MT owns and retains all rights, title and interest in the content. 10MT hereby grants to you a limited, revocable, non-sublicensable license to stream and/or view the content and any third-party content located on or available through 10MT or services (excluding any software code therein as set forth above) solely for your personal, non-commercial use in connection with viewing 10MT and using the services. Any dealings with third-parties included within or on 10MT involving the delivery of and payment for goods and services, or any other terms, conditions, warranties, or representations associated with such third-parties, are solely between you and that third-party. 10MT is neither responsible nor liable for any part of such dealings or promotions. Any reference to any third-party or the products or services of any third-party on 10MT does not constitute an endorsement or recommendation of such third-party or the product or services of such third-party by 10MT or any of its employees, officers, independent contractors, agents or other representatives. Any reference to any third-party on 10MT is provided to you for informational purposes only. 10MT encourages you to conduct your own research and due diligence regarding such third-parties and their products and services. While 10MT works to ensure the information on 10MT is current and accurate.
The content and information available on the website and application (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons or other material), as well as the infrastructure used to provide such Content and information, is proprietary to 10MT or licensed to the 10MT by third-parties. For all content other than your content, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software or services obtained from or through the website. Additionally, you agree not to: i. Use the services or content for any commercial purpose, outside the scope of those commercial purposes explicitly permitted under this agreement and related guidelines as made available by 10MT. ii. Access, monitor, reproduce, distribute, transmit, broadcast, display, sell, license, copy or otherwise exploit any Content of the services, including but not limited to, using any robot, spider, scraper or other automated means or any manual process for any purpose not in accordance with this agreement or without our express written permission. iii. Violate the restrictions in any robot exclusion headers on the services or bypass or circumvent other measures employed to prevent or limit access to the services. iv. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure. v. Deep-link to any portion of the services for any purpose without our express written permission. vi. “Frame”, “mirror” or otherwise incorporate any part of the services into any other websites or service without our prior written authorization. vii. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by 10MT in connection with the services. viii. Circumvent, disable or otherwise interfere with security-related features of the services or features that prevent or restrict use or copying of any Content. ix. Download any Content unless it’s expressly made available for download by 10MT.
10MT will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person’s services. Because of the nature of the Internet, 10MT provides and maintains the website and application on an “as is”, “as available” basis and makes no promise that use of the website and application will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. Our website and application may from time to time contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law. You will be responsible for any breach of these terms by you and if you use the application in breach of these terms you will be liable to and will reimburse 10MT for any loss or damage caused as a result. 10MT will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God. These terms do not affect your statutory rights as a consumer which are available to you. Subject as aforesaid, to the maximum extent permitted by law, 10MT excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to 10MT and 10MT shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
No responsibility will be accepted by 10MT for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any Cleaner User, internet accessibility or availability or for traffic congestion or unauthorized human act, including any errors or mistakes.
You agree to defend and indemnify 10MT from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third-parties as a result of:
We may change the application, website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the site constitutes your acceptance of any changes to these Terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these Terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these Terms at any time by notifying you in writing (including by email) or without any warning.
This agreement and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by 10MT without restriction.
You agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the 10MT website and application, will be settled by binding arbitration between you and 10MT, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and 10MT are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and 10MT otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of any class or representative proceeding.
Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These terms set forth the entire understanding and agreement between us with respect to the subject matter therein.
These Terms are governed by the law of Singapore. Use of 10MT application is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this paragraph. Our performance of these Terms is subject to existing laws and legal process, and nothing contained in these Terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our Platform or information provided to or gathered by us with respect to such use. If any part of these Terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these Terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. Any rights not expressly granted herein are reserved.
If you have questions or concerns about these Terms please contact us at:
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